Return & Refund Policy

At DZShelf, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Return Window

You have 30 days from the date you receive your order to initiate a return.

What Can Be Returned?

Eligible Items
Unused products in original condition
Items in original packaging
Products with all tags and labels attached
Items accompanied by original receipt or proof of purchase

Non-Returnable Items
The following items cannot be returned:
Opened or used products (for hygiene reasons)
Items marked as "Final Sale" or "Clearance"
Customized or personalized products
Items damaged due to misuse or improper care
Products without original packaging or tags

Return Process

Step 1: Contact Us
Email us at service@dzshelf.com with:
Your order number
Item(s) you wish to return
Reason for return
Photos (if item is damaged or defective)

Step 2: Receive Return Authorization
We'll review your request and, if approved, send you:
Return authorization number,Return address，
Return shipping label，
Instructions for packaging

Step 3: Ship Your Return
Pack the item securely in its original packaging
Include all accessories and documentation
Attach the return label
Ship within 7 days of receiving authorization

Important: Do not ship returns without authorization. Unauthorized returns may not be processed.

Return Shipping

Who Pays for Return Shipping?

If the item is defective, damaged, or we sent the wrong item:
We provide a prepaid return label
No cost to you

If you changed your mind or ordered the wrong item:
You're responsible for return shipping costs
We recommend using a trackable shipping method
We're not responsible for items lost in return transit

Refund Process

Processing Time
Once we receive your return:
We inspect the item (1-3 business days)
If approved, we process your refund (3-5 business days)
Refund appears in your account (5-10 business days, depending on your bank)

Total timeline: Approximately 2-3 weeks from when you ship the return.

Refund Method
Refunds are issued to the original payment method
If you paid by credit card, refund goes to that card
If you paid via PayPal, refund goes to your PayPal account

Refund Amount

Full refunds include:
Product cost
Original sales tax

Partial refunds:
Original shipping charges are non-refundable (unless item was defective)

Return shipping cost (if you paid for it) is non-refundable

Refund Notifications
We'll email you when:
We receive your return
Your return is approved or denied
Your refund is processed

Exchanges

We currently do not offer direct exchanges. If you want a different item:
Return the original item for a refund
Place a new order for the item you want

This ensures you get the item you want as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item:Report Immediately
Contact us at service@dzshelf.com within 48 hours of delivery with:
Order number
Photos of the damage/defect
Description of the issue

Resolution Options
We'll offer one of the following:
Full refund (including return shipping)
Replacement item at no charge
Partial refund if you wish to keep the item

Wrong Item Received

If we sent you the wrong item:
Contact us immediately at service@dzshelf.com
We'll send a prepaid return label
We'll ship the correct item or issue a full refund

Late or Missing Refunds

If you haven't received your refund within 3 weeks:

Check your bank account again - Processing times vary
Contact your credit card company - It may take time for the refund to post
Contact your bank - There may be processing delays
Contact us - If you've done all of the above and still haven't received your refund, email us at service@dzshelf.com.

*Returns must be authorized first; do not ship without RMA.

Do not send returns to our general business address

Special Circumstances

Holidays and Sales
Returns during holiday periods may take longer to process
Sale items follow the same return policy unless marked "Final Sale"

Questions?

If you have any questions about our return policy, please contact:

Email: service@dzshelf.com
Phone: (+1) 7818545650
Hours: Monday-Friday, 8 AM - 6 PM  (Eastern Standard Time)

We're committed to making returns as easy as possible. Thank you for shopping with DZShelf!